Europe, Middle East and Africa Enterprise Communications and Collaboration

As IDC’s flagship enterprise communications offering, the Europe, Middle East and Africa Enterprise Communications and Collaboration service, not only provides market analysis and forecasting but also focuses on actionable, strategic advice to vendors, service providers, and systems integrators in a shifting market shaped by cloud, competitive and margin pressures, and new and innovative competitors.

Markets and Subjects Analyzed
Enterprise requirements today and in 2025
Fixed-line business voice and data services
Next-generation IP and Ethernet business network services
Unified communications and collaboration today and in 2020
Contact center now and in 2020, including cloud
Service provider strategies and transformation
Vendor strategies and transformation in the cloud era
Impact of new, innovative competitors
The impact of network virtualization technologies, such as SDN, NFV, and SD-WAN on the wide area network
Core Research
EMEA Enterprise Communications Top 10 Predictions
Transformation in Communications and Collaboration
EMEA Fixed Voice Services, 2016–2021
EMEA Business Networks Services, 2016–2021
EMEA Unified Communications and Collaboration, 2016–2021
EMEA Contact Center, 2016–2021
MarketScape: Contact Center Infrastructure and Software
EMEA Conferencing Services, 2016–2021
European Enterprise Communications Survey, 2017
SD-WAN: challenges and opportunities for SPs in Europe
In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.

Key Questions Answered
How do enterprises use enterprise communications today and what are their future requirements?
How can players in this market ensure that they stay relevant in the cloud era, and be profitable?
What is the market size and forecast of the various fixed-voice and data categories that make up enterprise communications?
What is the market size and forecast of the various categories (including cloud) in unified communications and collaboration?
Who are the key players and how do they stack up?
What is the market size and forecast of the contact center area?
Who are the contact center winners and losers, and why?
Companies Covered
AT&T Inc., Alcatel-Lucent, Avaya Inc., BT Group plc, BroadSoft, Inc., Cisco Systems, Inc., Colt Group S.A., Deutsche Telekom AG, France Telecom SA, Genesys S.A.S., Huawei Technologies Co., Ltd., IBM, Interoute Communications Ltd, KPN B.V., LM Ericsson Telephone Company, Level 3 Communications, Microsoft Corporation, Mitel Networks Corporation, Nippon Telegraph and Telephone Corporation, Orange S.A., Proximus PLC, ShoreTel, Inc., Swisscom Ltd., Tata Group, Telecom Italia SpA, Telefonica S.A., Telekom Austria, TeliaSonera Aktiebolag, Tieto Corporation, Unify Inc., Verizon Communications, Inc., Virgin Media Limited, Vodafone Group Plc

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